Free Shipping

Help & Frequently Asked Questions

Money Stuff

Shipping Stuff

Other Stuff

Product FAQs


RETURN POLICY


If you are reading this before you order, good for you! It means you aren’t sure what to order. Call 866.724.7787 or email and let us know your needs and questions. We live rags!! We’ll make sure you get the right products so you don’t have to worry about returning anything. We’ve been doing this a long, long time and we know what will work best for your business. Call 866.724.7787 or email now! Don’t guess.

If you are reading this after you ordered, hey, still call 866.724.7787 or email and talk to us. Let us know why it didn’t work. You may have ordered the wrong rag for your application and we probably have the right thing. We’ll help. 

Nitty Gritty Details 

  • We have a very few items that cannot be returned:
    • Cheesecloth: Because it is used in the food industry, cheesecloth cannot be returned. We want to make sure all the cheesecloth we sell is fit to make the finest cheese.
    • Cleanroom and Critical Cleaning Cloths: Once a package is opened, it cannot be returned. 
  • You have 30 days from your order date to contact us about a return. Sorry, we won’t accept returns beyond that date.
  • We do not refund for used or laundered products. ONLY USE/LAUNDER 1 OR 2 ITEMS IF YOU AREN’T SURE (better yet, contact us before you order).
  • Returned items must be in original, like-new condition.
  • You need to arrange and pay for return shipping using the carrier of your choice. We recommend insurance and tracking.
  • Not so hard really. 30 days, don’t send us back used stuff, you pay the return shipping. Do all that and we’ll refund you 100% for the items returned.

Next step is to contact us.


MONEY STUFF


Business Terms and Purchase Orders

For our business customers, we offer Net 30 terms upon prior credit approval. Please complete our terms application (Government agencies, schools & state government - no application needed, just contact us). There is a $300.00 minimum per order/invoice to receive terms (no minimums for our non-terms customers). Zero tolerance for being late. If you are late we will make your account COD only.


Online Payment Methods

Accepted Payment

Sales tax

If you ship within the state of Maryland, 6% sales tax will be applied.


Wholesale Information

Yes we do offer wholesale accounts. To get wholesale pricing there is a $300.00 minimum per order and we need a copy of your business license and a signed copy of this Certificate of Resale faxed to 410-633-8144 or emailed to info@raglady.com.


Resell and/or Distribute

  • Custom Packaging
  • Custom Labeling & Barcoding
  • Same Day Shipping
  • Inventory Always In Stock
  • Blind Drop Shipments Directly to your Customers
  • Wide Range of Quality Products chosen specifically for your application

In this world of impersonal experiences, RagLady.com offers over 30 years of manufacturing & distribution knowledge. We can provide resellers and distributers with personalized packaging in a cost-effective, time efficient manner. Whether it is stocking your own warehouse with RagLady products or shipping our in-stock inventory directly to your customers, RagLady can do it all!

We are proud to offer our commercial volume customers individualized packaging of RagLady Rags in your full skid choice of 10lb, 25lb or 40lb boxes. On select products we also offer pallets of 10lb & 25lb compressed plastic wrapped bricks/bags. Customized labeling and barcoding is also available for distributors and resellers. All shipments will be accompanied with a Packing Slip for easy receiving and purchase order identification.

Our customer service team is well known for Customer Satisfaction and is a phone call away. We are here to help you succeed!

Shipping from the state of Maryland, our new warehouse and shipping facility enables us to distribute pallet or package all over the United States of America with step-by-step shipment & tracking communication to you.

Contact us today to get started.


SHIPPING STUFF


Free Shipping, No Kidding!

It's crazy but yes, we ship your order for free. Shipping doesn't cost you a dime (of course you can't ship anything anywhere for a dime but if you could, we wouldn't charge you for that dime.) Oh wait, we do have some fine print that we'll show you in regular size print. Fine Print in Regular Sized Print: We don't ship to Alaska or Hawaii for free. You guys already live in paradise. We also don't ship internationally for free. It's too far away.So there you have it, Free Shipping.


Orders Ship Fast

Most products are typically in stock and ready to ship. We must receive orders no later than 2:00pm EST (M-F) to ship same day (same day shipping isn't guaranteed). Local deliveries will ship within 1-2 days of placed order.


When will I get my order?

Find your shipping location on the map. Then look at the little colored boxes on the right of the map. Those represent the number of business days (weekends are not considered business days) it will take for you to receive your order. We can't guarantee this timeframe but it is normally correct (if there is anything such as normal around here). We ship from Stevensville Maryland. 

Call if you want expedited services 866-724-7787. FYI - Expedited services generally cost an arm and a leg (that's your arm and leg).

Shipping Map at RagLady


How We Ship

The shipping method will depend on location and weight of your order. We ship via FedEx, UPS, the US Postal Service and use local delivery trucks. Free Shipping within the continental/contiguous USA.


Order Pickups

Yes. You can pick up your orders up Monday - Friday 8:30am - 5:00pm. Directions to our warehouse.


Shipping to Hawaii, Alaska and other non-contiguous USA States

Yes. We ship via USPS Priority ONLY. Packages are usually delivered in 3-7 business days.

Additional shipping charges DO apply to your shipping area. Since shipping charges are based on weight and your zip code, the best way to find out additional shipping charges would be to place your order online. Your order AUTOMATICALLY gets placed on hold. We will then email you within 24 hours with your additional shipping charges that apply to your order. We will not ship without your approval.

(*Non-contiguous states are Alaska and Hawaii and all off-shore US territories and possessions, which include American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the United States Virgin Islands.)


Shipping to PO boxes or Military APO/FPO addresses

Yes. Additional shipping charges MAY apply. Since shipping charges are based on weight and your zip code, the best way to determine the additional shipping charges would be to place your order online. Your order AUTOMATICALLY gets placed on hold. We will then email you within 24 hours with the additional shipping charges that apply to your order. We will need your approval to either ship or cancel your order at NO obligation to you. Orders shipped via USPS Priority usually are delivered in 3-7 business days.


Shipping to Canada?

Yes we ship to Canada but (there it is) to commercial/business addresses only. No residential addresses. We have a minimum $60.00 shipping charge per order.

Our shipping quote includes: ground shipping via UPS, broker fees, duty and GST fees if they apply. We pay all fees up front so you don't have to worry about it. Super easy and no surprises when delivered. 

If you are interested, contact us with the exact items you want to order (the item numbers are on the product's website page), your billing/shipping address and ask for a quote. We'll calculate the actual shipping fees based on the items you want and your address. We'll then email you a quote for your approval.


Shipping Internationally?

Yes to commercial/business addresses ONLY. (NO residential addresses.) We ship via USPS Priority Mail International ONLY. Packages are usually delivered in 6-10 business days. Contact us with the exact items you want to order (item numbers are on the product's page), your billing/shipping address and ask for a quote.

* ALERT * International Shipments - Keep this in mind when requesting International Shipping, you are solely accepting the entire risk of delayed shipments, misrouting and lost packages. We ARE NOT responsible for your package once it leaves the United States. We ship via USPS Priority Mail International. Once your package leaves the United States our hands are tied and so are yours. We are all at the mercy of the Postal Service of each country your package travels through. RagLady WILL NOT be held responsible for lost, damaged or misrouted packages.


OTHER STUFF


Decorating Services

Sorry, we only sell blank towels. We will drop ship towels directly to your preferred decorator.

Do you want my extra clothing or scraps?

Bottom line, No. We get our rags and towels from trusted sources we have used for a long time. In this way we provide our customers with consistent quality. Search for "clothing graders sorters" to find someone in your area that might be interested in your items.

Holy Crap, can that price be real?

Despite our best efforts, occasionally items in our catalog may be mispriced. If the correct price of an item sold by us is significantly higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.